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Iona Work Spaces Service Agreement Terms and Conditions ("T&C")

This Service Agreement is between Mountain State LLC dba Iona Work Spaces (“Iona”) and (“you” or “Member”).


The services Iona provides to you are subject to the following Terms and Conditions (T&C).


Iona reserves the right to update and change the T&C at any time. Such changes will be effective immediately upon notice to you (to be provided by emailing the last email address provided by you to Iona), except that pricing and fee changes will be effective upon (1) the commencement of the following month for Dedicated Desk Members, (2) the commencement of the following term for Pod Members, or (3) Monthly Flex Space Members. Iona membership does not create a tenancy but a prepaid usage license to use the provided amenities.


Description Of Services

Iona is providing you with certain services, as more specifically described herein and in the attached Exhibit ("Services"). The Services at all times are subject to the T&C. *Exhibits not included for Day Pass Holders.


Iona’s regular business hours will be 9 am to 5:30 pm (“Regular Business Hours”). Flex Space Membership and Day Pass Holder operating hours will be 9:30 am to 5:00 pm (M-F). As to Dedicated Desk, Pod membership, Flex Space membership, and Day Pass Holders since Iona is a smaller-scale co-working space, Iona may have a part-time staff person on hand during a portion of Regular Business Hours, and, depending on the growth of the community, we may expand this to a full time staff person. This person may be an Iona staff person or another member.


The Services that are the subject of this agreement do not include services that may be provided by third parties, for example food or beverage vendors and internet providers.


Community Lounge Area Reservation

On a case-by-case basis and subject to Iona Work Spaces’ approval, Iona Work Spaces makes its Community Lounge Area (“Event Space”) available to responsible groups and organizations from the community on a rental basis. If the Community Lounge Area is reserved, Day Passes cannot be purchased and all Members will not have access to the space. Notice of events will be given ahead of time by Iona staff.


Passwords and Keycards

Please do not reveal your account password or transfer your keycard or other access device or credentials to anyone else (or let them use your account), and don’t make any copies of any keys, keycards, or other means of entry to our Premises (each, an “Access Device”). You are responsible for maintaining the confidentiality of your password and security of your Access Device. You must promptly notify us if you suspect your password or Access Device has been compromised. Access Devices remain our property, and you must return them immediately upon termination or expiration of your membership. You may be charged a replacement fee ($20 per key or other Access Device) for any lost or damaged Access Devices. Please note that Flex Space Members and Day Pass Holders will not have 24/7 access to the building, so they will not be required to obtain a key card.


No Unlawful Or Prohibited Use

You will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any of Iona’s server, or interfere with any other party’s use and enjoyment of any Services.


You may not attempt to gain unauthorized access to any Services, or accounts, computer systems or networks connected to any Iona server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services, nor should you post or download files that you know or should know are illegal or that you have no rights to.


You hereby represent and warrant that you have all requisite legal power and authority to enter into and abide by the terms and conditions of this T&C and no further authorization or approval is necessary. You further represent and warrant that your participation or use of the Services will not conflict with or result in any breach of any license, contract, agreement or other instrument or obligation to which you are a party.


Use Of Services

In general, we expect that you will not perform any activity that is reasonably likely to be disruptive, damaging or dangerous to us, our employees or agents, other members, any guests or any other third parties or property of any of the foregoing. To that end, you agree that when participating in or using the Services, you will not:

  • Use the Services in connection with contests, pyramid schemes, chain letters, junk email, spamming, spimming or any duplicative or unsolicited messages (commercial or otherwise);

  • Conduct any activity which impairs the character, quiet enjoyment, reputation, appearance or operation of Iona;

  • Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others;

  • Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information on or through Iona servers.

  • Upload, or otherwise make available, file that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as a limitation, copyright, trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.

  • Use any material or information, including images or photographs, which are made available through the services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party; Upload files that contain viruses, Trojan Horses, Worms, time bombs, candlebots, corrupted files, or any other similar software or programs that may damage the operation of another computer or property of another coworker.

  • Download any file that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and or/distributed in such manner.

  • Restrict or inhibit any other user from using and enjoying the Services.

  • Violate any code of conduct or other guidelines which may be applicable for any particular Service (including the Building Rules).

  • Harvest or otherwise collect information about other, including email addresses, without the authorization or consent of the disclosing party.

  • Violate any applicable laws or regulations; or

  • Create false identity for the purpose of misleading others.


Service Restrictions.

Your membership in Iona is specific to you. You cannot add additional members to your account or share your account credentials or Access Device with any other individual. Furthermore, you must not use any Services or any space you reserve or occupy in any Premises in a “retail,” “medical,” or other nature involving frequent use by or visits from members of the public.


Guest Policy

All members must pre-register visitors (guests) via Iona’s software reservation system. Guests may be permitted into the building, as long as the Guest is accompanied by a member at all times.


Dedicated Desk and Pod members are required to have a space reserved for their guest’s visit. Pod members can host their guests in their office space. Another option is to book a meeting room. You are required to be present in the building when your guests visit. Guests are not allowed in the building if the member is not there to collect them.


Guests will need to purchase a Day Pass if Iona determines that that Member’s Guest is using the space too frequently or otherwise abusing these rules.


As a member, you are responsible for all actions conducted by your guests. Member is responsible to ensure that its personnel and guests conduct themselves in a business-like and professional manner at all times. Iona may immediately terminate a Member’s Agreement in Iona’s sole discretion, if Member’s employees or guests use vulgar, abusive, violent or insulting language or demonstrates aggressive behavior directed toward or observed by any of the Iona’s staff or takes action to disrupt the business environment of the Premises or if Member’s business lawfulness is questioned by local, state or federal policing or regulatory authorities.


Guests must not interfere with other members or use Iona’s equipment. Iona reserves the right to refuse access to any guests without notice or explanation.


Please make sure that the number of guests does not exceed the capacity of the space.


*Please note if you have a Flex Space Membership or purchased a Day Pass, it is required you have a meeting room booked to host guests at Iona. You can book meeting rooms on Iona’s software reservation system.


Service Animal Policy

Service Animals are permitted, subject to the following conditions:

No animals, except those assisting the disabled, may be brought in private offices (Pods) or kept in or about the Premises or Building. Service Animals must be leashed at all times in common areas. Service Animals cannot be disruptive of Members and other Pod users, and to have proper training, vaccination. Service Animal owner agrees to indemnify Iona for any damage to property or injury to other members.


No Smoking

Smoking, including vape and e-cigarettes, is prohibited in the premises (including the pods and all common areas), in the back alley, and within ten (10) feet of the building. Smoking restrictions must be followed by Member and its employees and guests.


No Flammable or Toxic Materials

Member shall not use or keep in the Premises any flammable or combustible fluid or material, or use any method of heating or air conditioning other than that supplied by Iona (small office fans excluded). Member shall not use, keep, or permit to be used or kept, any foul or noxious gas or substance in the Premises.


Common Areas

If you are accessing our space pursuant to these terms, common spaces in our premises are to be accessed by you, and to the extent we permit, your guests, starting from the time immediately prior to your reserved time in the premises and ending at the time immediately following your reserved time in the premises. Common spaces are for temporary use and not as a place for continuous work throughout every day.


The sidewalks, halls, passages, exits, and entrances shall not be obstructed by any use of the Member or used for any purpose other than for ingress and egress from their respective POD(s) or Premise.


Iona shall have the right to control and operate the public portions of the Building, and the public facilities, and heating and air conditioning, as well as facilities furnished for the common use of the Members, in such manner as it deems best for the benefit of the Members generally.


  • Our common living room area is for quite work or quiet meetings during Regular Business Hours, as well as after hours or weekend networking events by and for our members and their guests. Use is generally on a first-come first- serve basis, and is subject to availability and, with respect to any specific events, pre-approval by Iona.

  • For any networking events put on by any member, that member is responsible for ensuring the space is thoroughly cleaned, dishes, silverware, and glasses are cleaned, and all furniture cleaned and returned to its original position prior to the start of the next day’s Regular Business Hours.

  • Our conference rooms (the two larger conference rooms and two small phone rooms) are for temporary use for meetings and phone calls, and are to be reserved via our software reservation system, on a first-come first-serve basis, subject to availability.

  • Iona reserves the right to limit any member’s use of the common living room or conference rooms if Iona determines that that Member is using the space too frequently or otherwise abusing these rules. Common living room area can be used for Flex Space and Day Pass Holders during operation hours.

  • The kitchenette is for our members’ and community’s convenience and mutual enjoyment. While Iona will clean the kitchenette from time to time, each member is also responsible for cleaning any dishes, silverware, glasses or other utensils that they or their guests use and returning these to the cabinet, for not taking up too much space in the fridge and timely removing and disposing of any items they are storing in the fridge, and otherwise treating the kitchenette and appliances respectfully and in a clean manner.

  • Other than use of the microwave and coffee machine, no other cooking shall be done or permitted by any Member on the Premises, nor shall the Premises be used for the storage of merchandise, for washing clothes, for lodging, or for any improper, objectionable, or immoral purpose.

  • While Iona will clean the bathrooms, members shall also treat the bathrooms respectfully and in a clean manner. The building restrooms, urinals, wash bowls, and other apparatus shall not be used for any purpose other than that for which they were constructed and no foreign substance of any kind shall be thrown therein and the expense of any breakage, stoppage, or damage resulting from the violation of this rule shall be borne by the Member who, or whose agents, officers, employees, invitees or guests, shall have caused it.

  • The back alleyway is for members to sit in and relax and/or work and also for access to the park, and is not to be used for storage, other than temporary daily storage of bikes or other small transportation devices, in locations to be approved by Iona.

  • No sign, placard, picture, advertisement, name, or notice shall be inscribed, displayed, or printed, or affixed on or to any part of the outside or inside of the Building without the written consent of Iona. Iona shall have the right to remove same without notice to and at the expense of Member.

  • Flex Space Members and Day Pass Holders are not allowed to leave any of their items behind at the space, and must take all of their personal items home each day. Iona is not responsible for any items left behind.

  • Day Pass Holders cannot store food or drinks in community fridge overnight.


Media Consent

From time to time Iona takes videos and photos of the space, particularly during community events. These videos and photos may be posted to Iona’s website and social media accounts. Users of the space expressly consent to the use of any photos or video which include their likeness on Iona’s website or social media postings.


Painting Of Interior Pod Wall(s)

Iona will allow Members to paint the interior wall of the unit, subject to Iona approving prior to commencement of work the specific date and time as well as the paint color and finish. No painting of the brick wall(s) is allowed.


All painting materials and supplies must be purchased by Member. All surfaces not being painted must be properly covered and/or protected during the painting process. Member will be responsible any damage to the POD. Member will be invoiced for painting at a cost of $250.00 per POD, plus repairs, if required.


Door Locks

Member shall not alter any lock or install any new or additional locks or any bolts on any doors or windows of the Premises.



Member may not make any physical alterations to Member’s POD(s). Exceptions are:

a) hanging light-weight pictures, b) adding furniture that doesn’t interfere with the space (moving regulations must be adhered to), and c) installing business equipment that does not interfere with the interior surfaces or existing electrical, cabling or telephonic systems.


Renewals And Terminations

The specific terms for renewal and termination are set forth in the Exhibit attached hereto.


As to Dedicated Desk Members, Pod Members, Flex Space Members,  and Day Pass Holders the T&C must be adhered to at all times. Failure to follow T&C can result in non-renewal or even early termination of the usage license. Iona reserves the right to terminate any Service at any time, immediately and without notice, if you fail to comply with the T&C. This includes non-payment or violation of the space rules. If this early termination happens, for Dedicated Desk Members and Flex Space Members, Iona will refund any amounts paid for unused periods that remain after deducting any pending charges, on a prorata basis. For Pod members, in the event of termination due to non-payment by Member, Iona shall be entitled to the full amount owing for the Pod for the remainder of the term, plus a 10% monthly penalty for any late payments.


We are not responsible for any property you leave behind at our premises. It is your responsibility to ensure that you have retrieved all of your personal items prior to leaving. Prior to the termination or expiration of your membership, you must remove all of your property from the premises. After providing you with reasonable notice, we will be entitled to dispose of any property remaining in our premises, and you waive any claims or demands regarding such property or our handling of such property. You will be responsible for paying any fees reasonably incurred by us regarding such removal.


Holding Over

If Member does not surrender possession of the POD or Dedicated Desk promptly upon termination of this Agreement and does not have written permission of Iona, Member shall pay Iona for each day of such possession one-fifteenth (1/15th) of the amount of the monthly office fee plus all costs, expenses and damages sustained by Iona as a result of such possession and member will continue to be bound be all the other terms and conditions of this Agreement.


Closing Fees

Upon termination of this Agreement, Member will return the POD and furniture in as good a condition as when member commenced use, normal wear and tear excepted. Member agrees to vacate the premises promptly and to leave the POD in at least “broom clean” condition. Member will be invoiced for cleaning at a cost $99.00 per POD (member will be invoiced one (1) month before termination of agreement).


Service Deposits

POD Member agrees to deposit with Iona funds equivalent to the first full month’s Monthly Fee, to Iona for advances made on Iona’s behalf for: a) all of its obligations, including: services and rents, b) as security for full performance by Member of the terms set forth in this Agreement, c) for the repair or correction of damage to


Member’s office, furnishings, and/or equipment beyond normal wear and tear. Under no circumstances may Member use the Service Deposit in lieu of the last monthly payment of fixed or variable charges.


Return of Deposit

Subject to Iona’s rights under the preceding paragraph, the entire deposit, or any balance thereof after final Closing Fees and outstanding balances are assessed, shall be returned to Member within sixty (60) days after Member has terminated this Agreement, and, if applicable, completely vacated the premises and/or surrendered all keys.


Right of Entry

Iona shall have the right to enter Member’s POD(s) in the following circumstances:

a) in the case of emergency, b) upon reasonable advanced notice to Member for cleaning, to make repairs or to exhibit the POD(s) to potential Members, and c) to supply services.



You may be held liable (and do hereby authorize us to charge you) for the repair cost for all damage to our premises and items therein caused by you or your guests, invitees or where permitted, service animals or pets.


Invoicing And Payment

You will be automatically invoiced monthly in advance based on your membership option. All Day passes will be invoiced and must be paid at the time of purchase. Day passes are good for one-time use only. Day passes are not transferable. Day Passes must be used the same day as purchase and only work during the 9:30 am-5:00pm (M-F) window.

Also included is any variable charges such as telephone or printing usage that may have been incurred during the previous period. Payment is required at the beginning of the month, at the date specified in the invoice. If applicable, payment for casual usage is either paid on the day of use unless other arrangement has been made with Iona. You agree to keep your payment information up-to-date and accurate.


Renewal Escalations Suites/Private Offices (“POD”)

In the event of any automatic renewal, Iona reserves the right to raise the rent, 5% of the current rate, without notice, to adjust for changes in the market value of Member’s POD(s).


Dedicated Desk, Flex Space

Member agrees that an automatic 4% increase will be assessed annually to the monthly plan rate regardless of term or then published, new member pricing and/or discounts.


Your continued use of the Services following notice of any modifications, and through the next payment date, constitutes your agreement to such modifications.


Iona reserves the right at all times to disclose any information about Your participation in and use of the Services as Iona deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part in Iona sole discretion.



You acknowledge and agree that during your participation in and use of the Services you may be exposed to Confidential Information. "Confidential Information" shall mean all information, in whole or in part, that is disclosed by Iona or any participant or user of the Services or any employee affiliate, or agent thereof, that is non-public, confidential or proprietary in nature. Confidential information also includes, without limitation, information about business, sales, operations, know-how, trade secrets, business affairs, any knowledge gained through examination or observation of or access to the facilities, computer systems and/or books and records of Iona, any analyses, compilations, studies or other documents prepared by Iona or otherwise derived in any manner from the Confidential Information that you are obliged to keep confidential or know or has reason to know should be treated as confidential.

Your participation in and/or use of the Services obligates you to:

  • Maintain all Confidential Information in strict confidence;

  • Not disclose Confidential Information to any third parties;

  • Not use the Confidential Information in any way directly or indirectly as determined by Iona or any participant or user of the Services.

All confidential information remains the sole and exclusive property of Iona or the respective disclosing party. You acknowledge and agree that nothing in this T&C or your participation or use of the Services will be construed as granting any rights to you, by license or otherwise, in or to any Confidential Information or any patent, copyright or other intellectual property proprietary rights of Iona or any participant or user of the Services. You must not directly or indirectly take, copy or use any information or intellectual property belonging to other members or member companies or any of their guests, including without limitation personal names, likenesses, voices, business names, trademarks, service marks, logos, trade dress, other identifiers or other intellectual property, or modified or altered versions of the same.



For security purposes, Iona may regularly record via video certain areas of our Premises. If we deem it reasonably necessary, we may disclose information about you to satisfy applicable law, rule, regulation, legal process or government request, or to protect us, our members, or other individuals, or any of our or their property. It is your obligation to notify any of your guests about this policy.



Subject to availability and approval by Iona, you may elect to receive mail and packages at our location. If you have done so, we will accept mail and deliveries on your behalf during the Regular Business Hours during regular business days. We have no obligation to store such mail or packages for more than thirty (30) days after our receipt or if we receive mail or packages after the termination of your membership. This feature is meant to allow you to accept business correspondence from time to time. It is not meant for an address for the receipt of merchandise or personal goods. As such, we have no obligation to accept bulk or oversized mail or packages. Mail delivery service is not available for Day Pass Holders, however, Day Pass Holders can send mail out in our dedicated mail-out-box.  We do not permit Members to use our business address for their Google Business Account Profile.


Participation In Or Use Of Services

You acknowledge that you are participating in or using the Services at your own free will and decision. You acknowledge that Iona does not have any liability with respect to your access, participation in, use of the Services, or any loss of information resulting from such participation or use.


You and Other Members

We do not control and are not responsible for the actions of other members or any other third parties (including any pets or service animals). If a dispute arises between members or their invitees, guests, pets or service animals, we shall have no responsibility or obligation to participate, mediate or indemnify any party.


No Lease

Notwithstanding anything in these Terms to the contrary, these Terms in no way shall be construed as to grant you any title, lease, easement, lien, possession or related rights in our business, Premises or anything contained in our Premises. These Terms create no tenancy interest (including any security of tenure), leasehold estate, or other real property interest. Neither party will in any way misrepresent our relationship.


Disclaimer Of Warranties

To the maximum extent permitted by the applicable law, Iona provides the Services “as is” and with all faults, and hereby disclaim with respect to the Services all warranties and conditions, whether express, implied or statutory, including but not limited to: merchantability, fitness for a particular purpose, lack of viruses, accuracy or completeness of responses, results, workmanlike effort and lack of negligence. Also there is no warranty, duty or condition of title, quiet enjoyment, quiet possession, correspondence to description or non-infringement. The entire risk as to the quality, or arising out of participation in or the use of the services, remains with you.


Exclusion Of Incidental, Consequential And Certain Other Damages


To the maximum extent permitted by the applicable law, in no event shall Iona or its subsidiaries (whether or not wholly-owned), affiliates, divisions, and their past, present and future owners, officers, agents, shareholders, members, representatives, employees, successors and assigns, jointly and individually be liable for any direct, special, incidental, indirect, punitive, consequential or other damages whatsoever (including, but not limited to damages for: loss of profits, loss of confidential or other information, business interruption, personal injury, loss of privacy, failure to meet any duty (including of good faith or of reasonable care, negligence, and any other pecuniary or other loss whatsoever) arising out of or in any way related to the participation in or inability to participate in or use of the Services, the provision of or failure to provide Services, or otherwise under or in connection with any provision of this agreement, even in the event of the fault, tort (including negligence), strict liability, breach of contract or breach of warranty of Iona, and even if Iona has been advised of the possibility of such damages.


Limitation Of Liability And Remedies

Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced above and all direct or general damages), the entire liability of Iona or its subsidiaries (whether or not wholly- owned), affiliates, divisions, and their past, present and future officers, agents, shareholders, members, representatives, employees, successors and assigns under any provision of this T&C and your exclusive remedy for all of the foregoing shall be limited to actual damages incurred by you based on reasonable reliance, and shall not exceed the total amounts paid by you to us under these T&C for the Services from which the claim arose in the twelve (12) months prior to the claim arising. You also acknowledge and agree that you may not commence any action or proceeding against Iona or any of its affiliates, divisions, and their past, present and future officers, agents, shareholders, members, representatives, employees, successors and assigns unless the action, suit, or proceeding is commenced within one (1) year of the cause of action’s accrual. The foregoing limitations, exclusions and disclaimers, including the previous sections) shall apply to the maximum extent permitted by applicable law, even if any remedy fails its essential purpose.



You shall, during and after the participation in and use of the Services, refrain from making any statements or comments of a defamatory or disparaging nature to any third party regarding Iona, or any of Iona’s officers, directors, employees, personnel, agents, policies, services or products, other than to comply with law.



You release, and hereby agree to indemnify, defend and save harmless Iona and Iona’s subsidiaries (whether or not wholly-owned), affiliates, divisions, and their past, present and future owners, officers, agents, shareholders, members, representatives, employees, successors and assigns, jointly and individually, from and against all claims, liabilities, losses, damages, costs, expenses, judgments, fines and penalties based upon or arising out of your negligent actions, errors and omissions, willful misconduct and fraud in connection with the participation in or use of the Services. You further agree in the event that you bring a claim or lawsuit in violation of this agreement, you shall be liable for any attorneys fees and costs incurred by Iona or its respective owners, officers and agents in connection with the defense of such claim or lawsuit.


Governing Law and Venue

These Terms and the transactions contemplated hereby shall be governed by and construed under the law of the State of California, U.S.A. and the United States without regard to conflicts of laws provisions thereof and without regard to the United Nations Convention on Contracts for the International Sale of Goods or New California’s or any other implementation of the Uniform Computer Information Transactions Act.


Except that either party may seek equitable or similar relief from any court of competent jurisdiction, any dispute, controversy or claim arising out of or in relation to these Terms, or at law, or the breach, termination or invalidity of these Terms, that cannot be settled amicably by agreement of the parties to these Terms shall be finally settled in accordance with the arbitration rules of JAMS then in force, by one or more arbitrators appointed in accordance with said rules. The place of arbitration shall be Los Angeles, California, U.S.A.


The proceedings shall be confidential and in English. The award rendered shall be final and binding on both parties. Judgment on the award may be entered in any court of competent jurisdiction. In any action, suit or proceeding to enforce rights under these Terms, the prevailing party shall be entitled to recover, in addition to any other relief awarded, the prevailing party’s reasonable attorneys’ fees and other fees, costs and expenses of every kind in connection with the action, suit or proceeding, any appeal or petition for review, the collection of any award or the enforcement of any order, as determined by the arbitrator(s) or court, as applicable. These Terms shall be interpreted and construed in the English language, which is the language of the official text of these Terms.



You hereby represent and warrant that you are not, nor will you be at any time while you are a member, an entity or individual listed on the Specially Designated Nationals and Blocked Persons List published by the U.S. Department of Treasury, as updated from time to time.



In the event that any provision or portion of this T&C is determined to be invalid, illegal or unenforceable for any reason, in whole or in part, the remaining provisions of this T&C shall be unaffected thereby and shall remain in full force and effect to the fullest extent permitted by applicable law.



Iona carries Liability and Business Personal Property insurance. As a user, you are not required but it is strongly suggested that you carry a Renters Insurance policy to cover your own equipment while using our space. That policy may cover your current residence/office, as well as the premises of Iona.



Member agrees that compliance with these T&C is a material component of the Iona Work Spaces Service Agreement and Terms of Use between Member and Iona. Member agrees to abide by all such rules and regulations and any written amendments or modifications to same. Iona shall have no responsibility to Member for any violation or non-performance of these T&C by any of Iona’s other members or their guests.

Refund/ Cancellation Policy

You may be refunded the cost of the meeting room as long as the cancellation is at least 24 hours before the start of your reservation. No refund is available if the reservation is cancelled after the start time. No-shows are non-refundable. 



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